Ground crew
Support
Planeology is made by one independent developer, and every message is read. Here is how to reach us, and the answers to the questions we get most.
How to reach us
Fastest
The support button in the app
On the Home screen, tap the chat button. Your message comes with the app's random ID, which is how we can find anything about your copy of the app, since there are no accounts. Replies arrive in the same chat, in your language.
By email
Good for anything that is easier to write at length. For questions about your purchase or your data, writing from the app helps us find your copy of it.
Short answers
Common questions
How do I restore my purchases?
Use an iPhone signed in to the Apple Account you bought the Boarding Pass with. Open the purchase screen, which appears after the opening questions on a new install or from Get Boarding Pass in Profile, and tap Restore Purchases at the bottom. If it does not come back, check in Settings that the iPhone is signed in with the Apple Account you used to buy it, then write to us in the support chat and we will look at it with you.
How do I cancel my subscription?
Subscriptions are managed by Apple, not inside the app. On your iPhone, open Settings, tap your name, tap Subscriptions, choose Planeology and tap Cancel Subscription. Canceling at least 24 hours before the current period ends stops the next charge; you keep access until the period runs out. Apple's instructions cover every case.
Can I get a refund?
Refunds for the Boarding Pass are handled by Apple under App Store rules; we cannot issue them ourselves. Request one at reportaproblem.apple.com or follow Apple's refund steps.
Where is my progress stored? Will I lose it if I delete the app?
Your lessons, quiz results, streaks, Hangar and settings live on your iPhone, not on a server, because Planeology has no accounts. Deleting the app deletes them, and there is no way to bring them back. Your Boarding Pass is tied to your Apple Account, so it can always be restored.
How do I ask for my data to be deleted?
Use the support button on the Home screen: your request then comes with the random app ID that lets us find the little we hold (support messages, push registration and cancellation feedback, as the privacy policy describes). You can also email support@planeology.app. We reply within 30 days.
The daily reminder is not arriving.
Reminders are scheduled on your iPhone at 19:00 local time for days you have not yet played. Check that notifications are allowed for Planeology in Settings, and that Focus modes are not silencing them. The app schedules a week ahead each time it opens.
I found a mistake in a lesson.
Please tell us. Every fact is checked against a listed source, but we would rather hear about a slip than leave it in. Send the lesson name and what looks wrong through the support chat or by email, and we will check it against the source and fix it in an update.
Planeology is for aviation enthusiasts. It is not flight training, and it is not affiliated with any airline or aircraft manufacturer. The Boarding Pass is sold through Apple; our Terms of Use and Privacy Policy have the details.